Operational process execution
We run the operational backbone — not advise on it. Finance, Order-to-Cash, Procure-to-Pay, back-office processes executed end-to-end as a service.
e.g. Finance & Accounting · Order-to-Cash · Back-office
JPS-iQ Solutions Group
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BPO
✓ Platform-Embedded Managed Service
Finance, Controlling and Operations — delivered on your platform, not beside it.
BPO by JPS-iQ is a platform-embedded managed service. Finance & Accounting, Controlling & Steering and Operations Back-Office are run inside your ERP and inside your operating architecture — no parallel systems, no data silos, no reconciliation overhead.
BPO
Platform-embeddedInside your ERP, not beside it
Output-oriented SLAsClear deliverables, clear ownership
Continuous optimizationRun, measure, improve — every cycle
Finance-first disciplineNumbers close to operating reality
What BPO does
Four operating principles that separate real BPO from generic outsourcing.
BPO by JPS-iQ is defined less by what we take over and more by how we run it: operationally, on your platform, under SLAs — and under continuous improvement, not static execution.
Platform-anchored delivery
All work happens inside your ERP and tooling — no parallel systems, no shadow spreadsheets, no reconciliation tax between BPO tools and your numbers.
e.g. NetSuite · Dynamics 365 · Business Central · Zoho · Xentral
Continuous optimization
Steady-state execution is the baseline, not the goal. Every cycle feeds process improvement, automation and cleaner controls — not just more of the same.
e.g. cycle-time reduction · control automation · workflow redesign
Output-oriented ownership
We take accountability, not activity. Engagements are governed by clear SLAs, measurable outputs and explicit ownership boundaries — not by headcount rented by the hour.
e.g. defined SLAs · KPI reporting · clean handover boundaries
Service scope
Three service domains. One platform-embedded delivery model.
The BPO Business Unit runs the three operating domains closest to the numbers: Finance & Accounting at the core, Controlling & Steering on top, Operations Back-Office around them — all inside the same ERP and the same finance architecture.
Finance & Accounting
Books, close, reporting, accounts receivable, accounts payable, intercompany and statutory compliance — the finance backbone run as a managed service inside your ERP.
Controlling & Steering
Management reporting, KPI discipline, planning, forecasting and board-level steering support — close to the CFO office, close to the operating reality.
Operations Back-Office
Order management, procurement, inventory flow and operational back-office processes — run directly inside the ERP instead of in parallel tools.
Platform-Embedded
No parallel systems. No reconciliation overhead. No data silos.
Classical BPO often builds a second organization beside yours — with its own tools, its own spreadsheets, its own version of the numbers. We do the opposite. BPO by JPS-iQ runs directly inside your ERP, your reporting model and your finance architecture. The service is embedded, not attached.
- All work happens inside your NetSuite, Dynamics 365, Business Central, Zoho or Xentral instance
- One finance architecture across implementation, operations and reporting
- Natural bridge to the group's platform Business Units — NetSuite, Microsoft, Zoho, Xentral
- Clean handover in both directions: operations to BPO, and BPO back to internal teams
1 platform
Your ERP is the system of record — no parallel BPO stack.
3 domains
Finance · Controlling · Operations — run under one service model.
0 silos
No shadow spreadsheets, no reconciliation between BPO and ERP.
∞ continuity
Bridge between implementation, operations and recovery inside the group.
Capabilities
What the service actually covers, across finance, controlling and operations.
A platform-embedded BPO engagement is not a fixed package. It is a defined set of capabilities that can be combined around the client's operating reality — the right scope, the right depth, the right level of ownership.
Every engagement is anchored in the same finance architecture and the same ERP platform. That is what keeps the numbers clean, the reporting consistent and the handover boundaries sharp over time.
- 01
Accounts payable & accounts receivable
Invoice processing, vendor management, customer invoicing, collections and dunning — inside the ERP.
- 02
General ledger, close & reporting
GL operations, monthly and yearly close, statutory reporting and group reporting consistency.
- 03
Intercompany, tax & compliance
Intercompany accounting, VAT and tax filings, statutory compliance across entities and countries.
- 04
Management reporting & KPIs
Board packs, KPI discipline, profitability analysis, segment reporting and CFO-office support.
- 05
Planning & forecasting
Budgeting, rolling forecasts, scenario modeling and operational planning aligned with the ERP.
- ∞
Operations back-office
Order management, procurement, inventory flow and exception handling — executed inside the ERP.
Method
Onboard. Run. Steer. Evolve. A disciplined BPO lifecycle.
Every BPO engagement runs through a defined four-step lifecycle. Clear transitions, clear ownership, clear service boundaries — so the work becomes predictable instead of accumulating risk.
01 — Onboard
Scope & transition
Define scope, service boundaries, process ownership, integration points and the first operating cadence.
02 — Run
Steady-state operations
Day-to-day execution of finance, controlling and operations inside the ERP, under a clear service model.
03 — Steer
Reporting & discipline
Management reporting, KPI discipline, escalation path and continuous service quality management.
04 — Evolve
Scale & transfer
Scope extensions, new entities, new capabilities and controlled transfer back to internal teams when the time is right.
Industries
Four sector profiles where a platform-embedded BPO model pays back.
The BPO model fits best where finance discipline, operational volume and ERP complexity meet — and where a clean, architecture-aware service beats a generic outsourcing shop.
Software & SaaS
Subscription and revenue discipline, investor-grade reporting, multi-entity finance and clean close cycles at scale.
Professional Services
Project billing, resource economics, profitability, period recognition and management reporting in delivery-led organizations.
Product & Distribution
Order-to-cash, procure-to-pay, inventory flow and operational back-office depth for product-driven businesses.
International & Multi-Entity
Multi-country finance, statutory coordination, intercompany and consolidation across regions.
Differentiation
What separates platform-embedded BPO from classical outsourcing.
No parallel organization
We don't build a second company beside yours with its own tools and spreadsheets. The ERP stays the system of record — always.
No reconciliation tax
No permanent reconciliation between BPO tools and your numbers. One architecture, one source of truth, one version of the operating reality.
No lock-in pricing
Clean service boundaries and a documented transfer model. The work is built to be given back to internal teams when that is the right move.
Business Unit leadership
BPO led by the operator, not by a sales function.
BPO by JPS-iQ is run out of Tech IQ Business Consulting GmbH — the same entity that operates the OPCON Execution & Enablement Business Unit. The Business Unit is led directly by the group founder, under group-COO oversight, with the managing director of the entity on the operational side and a dedicated Finance-BPO lead.
Business Unit Lead BPO
Joerg H. Paul Schaefer
Founder · Managing Director · Business Unit Lead BPO
JPS-iQ Solutions Group · Tech IQ Business Consulting GmbH
Real BPO is not a second organization beside your platform. It runs inside the ERP, under clear SLAs, close to the finance architecture and close to the operating reality — and it gets measurably better every cycle. That is the discipline I personally stand behind in every BPO engagement we take on.
Group COO
Jennifer Ruiz
Group Chief Operating Officer
JPS-iQ Solutions Group
Operational excellence is not promised in the proposal — it is delivered in the lifecycle. Across the group's Business Units, the Group-COO role is about making sure transition, steady-state, reporting and transfer come out of the same operating spine. That is what keeps our BPO model sustainable.
Finance BPO Lead
Patricia Ermisch
Finance BPO · Accounting, Close & Reporting Operations
Tech IQ Business Consulting GmbH · JPS-iQ Solutions Group
Finance BPO is not an accountant-for-hire service. It means running books, close and reporting directly inside the client's ERP — with the same discipline an internal finance team would apply, just scalable and multi-entity-capable.
Managing Director
Walter Meyer
Managing Director · COO Consulting Business Unit
Tech IQ Business Consulting GmbH · JPS-iQ Solutions Group
Platform-embedded BPO only works if the operating model is disciplined end-to-end — scoping, transition, steady-state, reporting and transfer. That operational backbone is where we keep the service clean and the handover boundaries sharp.
Contact
Looking for an outsourcing partner that stays inside your platform instead of building one beside it?
Start with a short scoping conversation. We look at the ERP, the finance architecture and the operating reality — and outline a platform-embedded service that actually fits.